Terms & Policies

1. Data Controller. premiumcreativeworks, located at C. El Almezo 2, Almodóvar del Río, Córdoba, España, España, is the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).

2. Data We Collect. When you submit a contact form, request a service, or interact with our website, we may collect the following categories of personal data: full name, email address, telephone number, postal address, IP address, browser type and version, operating system, referring URLs, pages visited, and any other information you voluntarily provide in correspondence.

3. Legal Basis for Processing. We process your personal data based on: (a) your explicit consent given when submitting forms; (b) the necessity to perform a contract or pre-contractual measures at your request; (c) compliance with legal obligations; and (d) our legitimate interest in maintaining and improving our services.

4. Purpose of Processing. Your data is collected and processed for the following purposes: responding to your inquiries and providing requested services, sending project-related communications, processing payments and invoicing, maintaining internal records and analytics, complying with legal and regulatory obligations, and improving the functionality and user experience of our website.

5. Data Retention. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months. Contract-related data is retained for the duration of the contractual relationship plus 5 years, in accordance with Spanish commercial and tax regulations.

6. Data Sharing. We do not sell, rent, or trade your personal data. Your data may be shared with: (a) hosting and infrastructure providers (e.g., cloud servers within the EU/EEA); (b) payment processing services (e.g., Stripe) for transaction fulfillment; (c) analytics providers operating under data processing agreements; and (d) governmental or regulatory authorities when legally required.

7. International Transfers. Should any transfer of personal data occur outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in compliance with GDPR Article 46.

8. Your Rights. Under the GDPR and LOPDGDD, you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, contact us at [email protected].

9. Right to Lodge a Complaint. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

10. Security. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security audits.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember certain information about your visit.

2. Types of Cookies We Use. We use only essential (strictly necessary) cookies required for the basic functionality of this website. These include: (a) session cookies for maintaining site navigation state; (b) preference cookies for remembering your cookie consent selection; and (c) security cookies to protect against cross-site request forgery.

3. Third-Party Cookies. This website does not use third-party tracking cookies, advertising cookies, or analytics cookies that personally identify you. Embedded content (such as Google Maps) may set their own cookies subject to Google's privacy policy.

4. Managing Cookies. You can control and manage cookies through your browser settings. Disabling essential cookies may affect the functionality of this website. Most browsers allow you to block or delete cookies. Refer to your browser's help documentation for specific instructions.

5. Cookie Consent. In compliance with the GDPR and the Spanish Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE), we display a cookie acceptance banner upon your first visit. Essential cookies are activated only after you click the acceptance trigger. Your consent preference is stored in localStorage and respected on subsequent visits.

6. Updates. This Cookies Policy may be updated periodically. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of this website after changes constitutes acceptance of the updated policy.

1. Scope. This Refund Policy applies to all services provided by premiumcreativeworks, located at C. El Almezo 2, Almodóvar del Río, Córdoba, España, España. It governs the terms under which refunds may be issued for digital services, consulting, design, development, and related deliverables.

2. Project Milestones. Projects are executed in defined phases (e.g., discovery, design, development, delivery). Payments are typically structured around these milestones. Refund eligibility is assessed based on the milestone reached at the time of the request.

3. Cancellation Before Work Begins. If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment, minus any non-recoverable third-party costs already incurred (e.g., domain purchases, license fees).

4. Cancellation During Active Work. If you cancel after work has begun, refund amounts are calculated proportionally based on the work completed and delivered up to the cancellation date. Payments for completed and accepted milestones are non-refundable.

5. Deliverable Revisions. Each project includes a defined number of revision rounds as specified in the project agreement. Additional revisions beyond the agreed scope may incur supplementary charges. Refunds are not issued for dissatisfaction within the agreed revision scope.

6. Non-Refundable Items. The following are non-refundable: (a) third-party costs (domain registrations, hosting fees, stock assets, software licenses); (b) work that has been approved and accepted in writing; (c) consulting hours that have been delivered.

7. Refund Request Process. To request a refund, contact us at [email protected] with your project reference, reason for the request, and any supporting documentation. Refund requests are reviewed within 10 business days. Approved refunds are processed within 30 days via the original payment method.

8. Dispute Resolution. In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal proceedings. This policy is governed by Spanish law, and any disputes shall be subject to the jurisdiction of the courts of Córdoba, España.

1. Acceptance of Terms. By accessing or using the services of premiumcreativeworks ("the Company"), located at C. El Almezo 2, Almodóvar del Río, Córdoba, España, España, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Services. premiumcreativeworks provides digital agency services including but not limited to web development, e-commerce solutions, UI/UX design, brand identity, SEO optimization, content strategy, mobile app development, and cloud infrastructure management. The scope, deliverables, timeline, and pricing for each project are defined in a separate written agreement or proposal.

3. Project Agreements. Each engagement begins with a written proposal or statement of work (SOW) that outlines project scope, milestones, deliverables, timelines, and fees. The SOW, once accepted by both parties, forms a binding agreement. Any changes to scope must be documented via a written change order signed by both parties.

4. Payment Terms. Unless otherwise specified in the SOW, invoices are payable within 14 days of issue. Late payments may incur interest at the rate of 1.5% per month, in accordance with Spanish commercial law. Work may be paused if payments are overdue by more than 30 days.

5. Intellectual Property. Upon full payment, all intellectual property rights for the final deliverables are transferred to the client. The Company retains the right to display the work in its portfolio unless otherwise agreed in writing. Pre-existing tools, libraries, frameworks, and methodologies used during development remain the property of the Company.

6. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the project for a period of 24 months.

7. Limitation of Liability. The Company's total liability under any project agreement shall not exceed the total fees paid by the client for that specific project. The Company is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption.

8. Warranties. The Company warrants that all deliverables will conform to the specifications defined in the accepted SOW. A 30-day warranty period applies from the date of final delivery, during which defects in workmanship will be corrected at no additional cost. This warranty does not cover issues arising from third-party software, hosting failures, or unauthorized modifications by the client.

9. Termination. Either party may terminate a project agreement with 15 days' written notice. Upon termination, the client is obligated to pay for all work completed and accepted up to the termination date. Non-refundable third-party costs incurred on behalf of the client are also due.

10. Governing Law. These Terms of Service are governed by the laws of Spain. Any disputes arising from or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Córdoba, España.

11. Amendments. The Company reserves the right to amend these Terms of Service at any time. Changes take effect upon posting on this page. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact. For questions regarding these Terms of Service, contact us at [email protected] or call +34 681 37 59 82.